Moving Servers

At some point we may need to move you from one of our servers to another. What's involved with this?

Uptime
  • Usually it involves no downtime.
    • We only require the site to be not actively worked on while we transfer it as your changes will be lost (becuase they would be made to the old location only).
  • It's possible (but very unlikely) that your local environment (your computers, router, modem or ISP) could cache (or "remember") your site or email to exist at the old location still, causing some issues for you alone for a short period.
Potential Issues
  • If your using a mail client such as Outlook (not our webmail), sometimes the settings you have configured may not match our newer server. Usually this involves looking into your IMAP or SMTP settings and adjusting them according to our kb article. If you use webmail, nothing will change.
  • We have heard reports that the features bundled with webmail such as your contacts, calendar, etc. may not moved along with a server transfer. (This is out of our control since we do not write the control panel software.) If you don't use these features on webmail or don't use webmail at all, you will not notice a thing.

When

We prefer to do it sometime in the late evening (PST) on a day of your choosing (if needed). A specific time and date can be organized too.

Why

We usually need to move accounts around when old servers are not up to date for the modern standards.

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