Mister Spy hacks on multiple WordPress sites (已解決)
  • 優先級 - 低
  • 影響範圍 其他 - WordPress websites
  • We've had multiple reports from people that their WordPress sites have been hacked by "Mister Spy". This appears to be a widespread, recent hack affecting many WordPress websites around the world.

    How:

    The bot has exploited a security holes in MySQL, so we have disabled remote access to MySQL. Anyone who was using this feature will no longer be able to.

    What's affected:

    No files are changed, added or deleted by the hack. It seems to take over your admin account and mess up the database. Particularly adding things to sidebar widgets.

    How to fix:

    A database restore, then changing all passwords seems to be a valid fix. We have backups from right before the hacks, so you can contact us. Make sure to update WordPress and all plugins after to be extra safe.

  • 日期 - 2018/04/20 19:41 - 2019/08/26 00:27
  • 最後更新 - 2018/04/23 15:56
Intermittent Network Issues (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - Hosteria PL4
  • There are some ongoing networking issues coming from Seattle affecting all of our servers. The problems are out of our control and even our datacenter's control. We will just have to wait for things to improve.

  • 日期 - 2018/02/28 10:05 - 2018/02/28 23:00
  • 最後更新 - 2018/02/28 23:56
Planned Network Maintenance (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - Hosteria PL4
  • Expected Outage/Downtime: 30-45 minutes

    Our service provider is doing maintenance that will require a short outage late in the day to do some upgrades.

  • 日期 - 2018/01/11 21:00 - 2018/01/11 23:59
  • 最後更新 - 2018/01/12 18:28
Discontinuation of server pl3 (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - Hosteria PL3
  • We are currently working on moving all clients from pl2 to our faster server. (We suggest not doing any work on your websites in case the changes are lost.)

    There will be a moment where we have to disconnect the old one and switch everyone to the new server. Websites and email will go down for a few minutes while we apply the changes.

    If you are having issues with the new server please submit a support ticket.

  • 日期 - 2017/09/30 09:00 - 2017/09/30 11:00
  • 最後更新 - 2017/09/30 17:59
Sending Mail Problem (已解決)
  • 優先級 - 低
  • 影響範圍 伺服器 - Hosteria PL4
  • Over the weekend we have been moving clients to our newer and faster server. This opens up new functionality such as free SSL certificates as well.

    However, during the move a few changes happened that seem to affect email:

    • An issue was causing TLS/SSL errors, preventing logins. [Recently fixed]
    • We are currently working to fix an issue that is giving authentication errors when sending email. [Recently fixed]

  • 日期 - 2017/09/24 16:00
  • 最後更新 - 2017/09/25 17:01
Discontinuation of server pl2 (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - Hosteria PL2
  • We are currently working on moving all clients from pl2 to our faster server. (We suggest not doing any work on your websites in case the changes are lost.)

    There will be a moment where we have to disconnect the old one and switch everyone to the new server. Websites and email will go down for a few minutes while we apply the changes. (The exact time of this moment can't be predicted.)

  • 日期 - 2017/09/24 19:13
  • 最後更新 - 2017/09/25 16:45
Server Discontinuation (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - Hosteria PL1
  • We are working on phasing out our "pl1" server. Existing clients will be moved to "pl4".

  • 日期 - 2017/09/24 07:00 - 2017/09/24 16:00
  • 最後更新 - 2017/09/24 19:13
Company Website Move (已解決)
  • 優先級 - 低
  • 影響範圍 伺服器 - Billing Systems
  • We will be moving our company website between servers, so there will be some time where you cannot access your account (but this has no effect on websites or email).

  • 日期 - 2017/09/23 19:00 - 2017/09/23 23:00
  • 最後更新 - 2017/09/24 02:29
Control Panel Upgrades (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - Hosteria PL4
  • We are working on upgrading the Plesk control panel to the latest version. If there is any minor outages, this is the cause.

  • 日期 - 2017/09/23 12:11 - 2017/09/23 13:00
  • 最後更新 - 2017/09/23 19:17
DNS Configuration Problem (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - Hosteria PL2
  • A DNS configuration problem has occured ONLY if you use a different mail provider than us and also use our DNS.

    Our Plesk control panel has accidentally mixed up things by adding our default mail entries to sites that use a custom mail server, causing some problems.

    We are working on tracking the problem down and fixing it all, but in the mean time if you notice anything strange please let us know ASAP and it should be fixed in 5-10 minutes.

  • 日期 - 2017/07/24 21:42 - 2017/07/25 00:00
  • 最後更新 - 2017/07/31 17:38
Server maintenance (~5 mins each server) (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - Hosteria PL1
  • We will be doing some minor maintenance which requires a reboot of each of our servers and a few minutes of work. We will be doing during the day of May 7th.

  • 日期 - 2017/05/07 09:00 - 2017/07/31 17:38
  • 最後更新 - 2017/05/07 15:56
Issues delivering mail to Hotmail/Outlook (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - Hosteria PL2
  • A few issues have caused us to have a problem with one of our servers sending mail to Microsoft email systems such as Hotmail or Outlook.

    • A couple websites were out of date and got exploited, they sent out lots of spam and got us temporarily blocked.
    • People who forward their email from us to Hotmail means that their spam also goes along with it and appears to come from us, even though it doesn't. We've enhanced our spam protection and hoping this will prevent this from being an issue.
    • Microsoft (Hotmail/Outlook/Live) has a policy where they temporarily ban websites for a lot longer than everyone else, and it makes it difficult to get unblocked.
    Currently we are waiting for the problem to resolve itself (it normally does). Is this affecting your business? Please let us know. We do have a few solutions available:
    • Purchasing a dedicated IP from us will forever prevent you from being blocked, as long as you keep your IP clean (no website exploits, etc.)
    • We can move you to our newer servers that don't have these issues. We have plans to do this in the future anyways, but we can do it early.
      • This needs to be scheduled, usually in the evening.
      • Usually we can handle the entire job on our own, but if you don't have your domain registered through us, we will need you to be available at the scheduled time or for you to provide us access to your domain registrar's website.

  • 日期 - 2017/01/01 17:12 - 2017/07/31 17:39
  • 最後更新 - 2017/02/28 17:20
Mail will not send to Yahoo or AOL addresses (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - Hosteria PL2
  • We are currently investigating an issue that has caused one of our servers to not be able to send mail to Yahoo or AOL email addresses. We are investigating the situation. If you are experiencing any issues with this, we recommend you contact us to have you moved to one of our newer servers (which will happen in the near future anyways), which will solve the problem.

  • 日期 - 2016/08/22 16:53 - 2016/08/26 20:00
  • 最後更新 - 2016/08/25 06:45
Server Problems (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - Hosteria PL2
  • We are investigating some server problems. We will post updates on twitter (http://twitter.com/xpcwebhosting).

  • 日期 - 2015/04/07 19:17
  • 最後更新 - 2015/04/07 19:45
Hardware Upgrades (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - Hosteria PL1
  • We will have to power off our servers to install some hardware upgrades tonight.

  • 日期 - 2015/04/05 15:00 - 2015/04/05 16:00
  • 最後更新 - 2015/04/07 19:16
Hardware Upgrades (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - Hosteria PL2
  • We will have to power off our servers to install some hardware upgrades tonight.

  • 日期 - 2015/04/05 15:00 - 2015/04/05 16:00
  • 最後更新 - 2015/04/07 19:16
Hardware Upgrades (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - Hosteria PL3
  • We will have to power off our servers to install some hardware upgrades tonight.

  • 日期 - 2015/04/05 15:00 - 2015/04/05 16:00
  • 最後更新 - 2015/04/07 19:16
Support Email Issues (已解決)
  • 優先級 - 重大
  • We are having problems with our support email address. Tickets can still be placed online, but our email is having issues due to a problem higher up than us. Our provider is looking into a fix.

  • 日期 - 2015/03/10 19:26 - 2015/03/10 23:00
  • 最後更新 - 2015/03/10 20:17
Server Migration (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - XPC Web - Nova
  • We will be moving the server to a new location.

  • 日期 - 2015/02/28 09:00 - 2015/02/28 23:59
  • 最後更新 - 2015/03/10 19:26
Server Migration (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - XPC Web - Eclipse
  • We will be moving the server to a new location.

  • 日期 - 2015/02/28 09:00 - 2015/02/28 23:59
  • 最後更新 - 2015/03/10 19:26
Server Migration to New Location (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - XPC Web - Caldera
  • We will be working on moving this server to a new location.

  • 日期 - 2015/02/20 17:00 - 2015/02/20 23:59
  • 最後更新 - 2015/02/25 21:07
Short Connectivity Loss (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - XPC Web - Caldera
  • There will be a very short loss of connectivity to perform upgrades on Saturday night. It should only take between 3 to 10 minutes at the most to complete.

  • 日期 - 2015/01/10 20:00 - 2015/01/10 22:00
  • 最後更新 - 2015/02/16 22:42
Server Maintenance (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - XPC Web - Caldera
  • We will be moving one of our servers to a new location on Wednesday evening. Any websites or email running off of our Caldera server will be unavailable for use in the evening while we work. We will keep everyone up to date on Twitter during the move.

  • 日期 - 2014/12/31 18:00 - 2014/12/31 20:00
  • 最後更新 - 2015/01/06 17:41
Non-Standard Maintenance (已解決)
  • 優先級 - 低
  • 影響範圍 伺服器 - XPC Web - Cloud
  • Our provider will be performing non-standard maintnenace on the aggregate network layer. We expect the impact to be under 5 minutes.

  • 日期 - 2011/12/10 00:00 - 2011/12/11 00:00
  • 最後更新 - 2013/03/19 02:35
Email server spam blocked accidentally (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - XPC Web - Frost
  • We are working to get our Frost server removed from being placed on a spam block incorrectly.

  • 日期 - 2012/08/09 11:55 - 2012/10/29 23:05
  • 最後更新 - 2012/08/09 11:56
Server Relocation (已解決)
  • 優先級 - 低
  • 影響範圍 伺服器 - XPC Web - Cloud
  • We are currently in the process of moving our Cloud server to a much faster machine with brand new technology to increase the speed and stability of your websites to the maximum. All migrations are being done on evenings with less traffic (Fri./Sat.) until everyone is moved. We expect to be complete the process by the end of January. You will be notified when the migration is complete.

  • 日期 - 2011/10/01 00:00 - 2012/10/29 23:05
  • 最後更新 - 2011/12/12 13:34
Processor Upgrade (已解決)
  • 優先級 - 低
  • 影響範圍 伺服器 - XPC Web - Cloud
  • We have some quick maintenance scheduled tonight (Tuesday, Nov. 9 at 10:00PM PST). The downtime should only be a few minutes or less. The maintenance is to upgrade the server processors.

  • 日期 - 2020/10/11 09:10 - 2011/06/22 17:35
  • 最後更新 - 2010/11/09 14:07
Manual update of name servers required (已解決)
  • 優先級 - 低
  • 影響範圍 系統 - Some domains
  • The old fiberfeed name servers have been shut down. You must make sure that your domain is pointing to our name servers. After changing this it could take 24 to 48 hours to resolve, in which time your email will be affected, and possibly your website.

    Old Name Servers:

    • ns1.fiberfeed.com
    • ns2.fiberfeed.com

    New Name Servers:

    • ns1.xpcdns2.com
    • ns2.xpcdns2.com

    Login to your account to manage your domain and make sure that your name servers are not set to fiberfeed.com. (Clicking the next to your domain will let you edit the name server information.)

    If your domain is not registered through us, please make sure you find out who it's with and get the information updated.

  • 日期 - 2010/03/16 14:40
  • 最後更新 - 2010/11/09 14:07
Cloud Maitenance - Minor Downtime (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - XPC Web - Cloud
  • Our provider has scheduled a standard maintenance window for Saturday Sept. 4th beginning at 00:00 (GMT -8) and ending at 03:00.

    They will be performing network maintenance during this time. They will be focusing on performing updates and changes to the cloud switching infrastructure, and during this period you may experience a series of short drops in connectivity.

    * Category: Standard Network Maintenance
    * Date: Sept. 4, 2010
    * Start Time: 00:00 (GMT -8)
    * Duration: Approx. 3 hours.
    * Service Impacted: Less than 10 minutes

    They have reviewed and organized the technical procedures to minimize the impact on our service and their senior technical staff will be overseeing this work for the duration of the maintenance window.

  • 日期 - 2020/10/09 04:00 - 2020/10/09 04:03
  • 最後更新 - 2010/11/09 14:07
Hard Drive Upgrades (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - XPC Web - Cloud
  • We were able to reschedule our unexpected maintenance to next Saturday, Nov. 13 at 11:00PM (PST). The downtime could be up to 6 hours in a worst case scenario, but we are lucky enough to be able to schedule this very late at night. The maintenance we have planned is to reconfigure the hard drives to keep things running smoothly for everyone.

  • 日期 - 2010/11/13 11:00 - 2011/06/22 17:35
  • 最後更新 - 2010/11/09 14:03
Mail Issue (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - XPC Web - Cloud
  • Our server was hacked by a spammer earlier today due to a FTP password that was too simple. The result was our servers main IP being blacklisted by Spamhaus. You may have problems sending mail to certain people (this does not affect domains on dedicated IP's). We have taken all the necessary actions to remove the hack and prevent it from occurring again, but we have to wait for Spamhaus to remove us from the list.

    This is a reminder that if you have an FTP password that is too simple, it's probably a good idea to change it to something a bit more complex. It's easy to do via the control panel, just click the "Web Hosting Settings" button. (A good pasword has letters and numbers, no actual words and great passwords use at least one symbol.)

    This issue will be closed once we have confirmation we have been delisted.

  • 日期 - 2010/07/16 19:18 - 2010/07/16 21:18
  • 最後更新 - 2010/07/17 14:09
Cloud Maitenance - Minor Downtime (已解決)
  • 優先級 - 中
  • 影響範圍 伺服器 - XPC Web - Cloud
  • Our provider has scheduled a network maintenance task for Saturday, July 24th, with a window from 12:01am to 3:00am. While they do not think it is likely that this task will affect connectivity, it is possible that our server may experience increased latency or intermittent losses of connectivity lasting no longer then 5 minutes.

  • 日期 - 2010/07/24 00:01 - 2010/09/03 20:38
  • 最後更新 - 2010/07/13 11:09
Cloud Maitenance - Minor Downtime (已解決)
  • 優先級 - 重大
  • 影響範圍 伺服器 - XPC Web - Cloud
  • Our new cloud server will go offline for 10-20 minutes tonight to add some upgrades.

  • 日期 - 2010/05/19 23:30 - 2010/05/19 23:59
  • 最後更新 - 2010/07/13 11:09
Scheduled Maintenance (已解決)
  • 優先級 - 重大
  • We will be performing some upgrades to our hosting servers Sunday, March 28th starting at 10:00 AM (PST). No end maintenance time can be predicted as of yet, but as usual we will try to keep the downtime as minimal as possible.

  • 日期 - 2010/03/28 10:00 - 2010/05/19 19:39
  • 最後更新 - 2010/03/23 10:40
Scheduled Maintenance (已解決)
  • 優先級 - 重大
  • We will be performing some upgrades to our hosting servers Sunday, March 28th starting at 10:00 AM (PST). No end maintenance time can be predicted as of yet, but as usual we will try to keep the downtime as minimal as possible.

  • 日期 - 2010/03/28 10:00 - 2010/05/19 19:39
  • 最後更新 - 2010/03/23 10:40
Mail issues with Yahoo and Shaw (已解決)
  • 優先級 - 中
  • If your site is hosted on our main (Omega) server, you will have problems sending mail to Yahoo and Shaw email addresses. This is due to a spammer making it past fraud filters and causing those companies to think of us as spammers. We are currently working with them to resolve the issue.

    This does not affect website connectivity in any way.

  • 日期 - 2010/03/04 12:05 - 2010/03/05 00:00
  • 最後更新 - 2010/03/05 17:19
Mail Sending Issues (已解決)
  • 優先級 - 中
  • We are currently experiencing problems with our outbound mail server.

  • 日期 - 2010/01/14 16:37 - 2010/01/14 16:53
  • 最後更新 - 2010/01/14 16:41
Standard Network Maintenance (已解決)
  • 優先級 - 重大
  • Our provider has scheduled a standard maintenance window for Saturday, December 19th beginning at 11:59 PM PST and ending 01:00 AM Sunday, December 20th PST.

    This window is to perform some standard routing updates to their infrastructure.

    * Category: Standard Network Maintenance
    * Date: Saturday, December 19th
    * Start Time: 11:59 PM PST (GMT -8)
    * Duration: Approx. 1 hours.
    * Service Impacted: Clients may experience packet loss for up to a 15 second period on their front end network while routes converge throughout our network.

    They have reviewed and organized the technical procedures to minimize the impact on our service and their senior technical staff will be overseeing this work for the duration of the maintenance window.

  • 日期 - 2009/12/19 23:59 - 2010/03/16 14:48
  • 最後更新 - 2009/12/17 14:46
Standard Network Maintenance (已解決)
  • 優先級 - 重大
  • Our provider has scheduled a standard maintenance window for Saturday, December 19th beginning at 11:59 PM PST and ending 01:00 AM Sunday, December 20th PST.

    This window is to perform some standard routing updates to their infrastructure.

    * Category: Standard Network Maintenance
    * Date: Saturday, December 19th
    * Start Time: 11:59 PM PST (GMT -8)
    * Duration: Approx. 1 hours.
    * Service Impacted: Clients may experience packet loss for up to a 15 second period on their front end network while routes converge throughout our network.

    They have reviewed and organized the technical procedures to minimize the impact on our service and their senior technical staff will be overseeing this work for the duration of the maintenance window.

  • 日期 - 2009/12/19 23:59 - 2010/03/16 14:54
  • 最後更新 - 2009/12/17 14:46
Server Connectivity Issues (已解決)
  • 優先級 - 重大
  • We are currently experiencing problems with our Omega hosting server.

  • 日期 - 2009/12/09 21:35
  • 最後更新 - 2009/12/09 22:01
Billing Maitenance (已解決)
  • 優先級 - 高
  • 影響範圍 伺服器 - Billing Systems
  • On Friday October 30th between the hours 10AM and 5PM we will be updating our internal servers. Our main site and billing system may be unavailable for a number of hours. Hosting customers are not affected.

    Thank You

    Ryan Anstey
    XPC Web Hosting Ltd.

  • 日期 - 2009/10/30 10:00 - 2009/10/30 17:00
  • 最後更新 - 2009/11/13 12:13
XPC Server Upgrades - Minor Downtime for Frid (已解決)
  • 優先級 - 重大
  • We will be preforming some upgrades to our main hosting server today between 5:00PM and 7:00PM (PST). Downtime is expected to be between 5 to 15 minutes.

  • 日期 - 2009/11/13 17:00 - 2009/12/17 14:44
  • 最後更新 - 2009/11/13 12:13
Scheduled maintenance (已解決)
  • 優先級 - 重大
  • Our upstream provider has scheduled an critical maintenance window for Wednesday, July 1st 2009 beginning at 11:00 PM PST and ending Thursday, July 2nd 2009, at 3:00 AM PST.

    This maintenance window is to update the servers to utilize the latest firmware and bios on our main boards and raid controllers.  These updates are required to address various known issues with the previous versions. They expect the actual downtime of each server to be approximately 30 minutes and this may occur at any time during the maintenance window.

    * Category:    Firmware Update
    * Date:          Wednesday, July 1st
    * Start Time:  11:00 PM PST (GMT -8)
    * Duration:     Approx. 4 hours.
    * Service Impacted:    Less than 30 minutes

    Our upstream provider has reviewed and organized the technical procedures to minimize the impact on our service and senior technical staff will be overseeing this work for the duration of the maintenance window.

  • 日期 - 2009/07/01 23:00 - 2009/07/02 03:00
  • 最後更新 - 2009/07/02 15:10
Scheduled maintenance (已解決)
  • 優先級 - 中
  • Our upstream provider has scheduled an emergency maintenance window for Wednesday, June 10th beginning at 11:00PM PST and ending at 11:30PM PST.

    This maintenance is required in order to correct an issue with malfunctioning network appliance.  They intend to correct this issue by moving the effected network segment to a different device.  This may effect connectivity for up to 30 minutes.

    * Category:    Emergency Network Maintenance
    * Date:        Wednesday, June 10th
    * Start Time:  11:00 PM PST (GMT -8)
    * Duration:    Approx. 30 minutes.
    * Service Impacted:    Less than 30 minutes

    Our upstream provider has reviewed and organized the technical procedures to minimize the impact on our service and senior technical staff will be overseeing this work for the duration of the maintenance window.

  • 日期 - 2009/06/10 23:00 - 2009/06/10 23:30
  • 最後更新 - 2009/06/25 10:39
Billing System Upgrades (已解決)
  • 優先級 - 中
  • 影響範圍 系統 - Billing Systems
  • We will be performing some upgrades to the billing system on Monday. This will not affect your websites, only access to the billing system.

  • 日期 - 2009/06/17 12:00 - 2009/06/17 19:00
  • 最後更新 - 2009/06/17 15:01

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